about us

Meet the team

The TechConnect Washington Community Helpdesk provides FREE technical support to Washington residents to help them engage in a virtual environment. Helpdesk Technicians are standing by to provide technical guidance, digital navigation support, and connections to other community resources to support parents, students, elders, and all community members during this time. The team is available to provide guidance via chat, email, or phone in the language listed below. We look forward to supporting you!

Director of TechconnectWa

Nick Landry

Nick Landry, is the Director of TechConnect Washington, a program within the Equity in Education Coalition helping bridge the digital divide in the pacific northwest. He was born and raised in the Seattle and has worked in numerous IT Operations and Engineering roles since 2015. He enjoys volunteering and working with at risk youth in his free time as well as traveling and exploring new foods and cultures.

Our Helpdesk Technicians


Hello! I am originally from Eritrea and I have lived in Seattle, Washington for almost 17 years. I love helping others and working in the helping field is something I’m very passionate about. I am excited to be working as a Community Helpdesk Technician to support you with any challenges you may encounter. Thank you! I speak English and Tigrinya (Eritrea)


Hi there. I am technology enthusiast and coffee lover from Seattle, Washington. I am also a polyglot, speaking five languages: English, Afaan, Amharic, Sidamo, and Wolaytta


I’m from Los Angeles, CA. My family and I moved to Washington in 2010 to find better jobs and opportunities. After high school, I worked retail but in 2017, I discovered the world of IT/AV. I’ve been passionate and eager to continue my exploration ever since – to gain knowledge and use it to move up to different opportunities. I’m humbled with all the blessings I’ve been given. For that, I am grateful. I speak English and Spanish.


Hello all! I discovered my interest for IT in 2017 when I joined a one-year program called Year Up. This program allowed me to be hands on with hardware and software as well as gaining more professional skills to ensure I provide you with the best customer experience. My hobbies are being a foodie, traveling and hiking. I speak fluent Vietnamese. I hope to provide you with the best service I can as to my knowledge.

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