about us

Meet the team

The TechConnect Washington Community Helpdesk provides FREE technical support to Washington residents to help them engage in a virtual environment. Helpdesk Technicians are standing by to provide technical guidance, digital navigation support, and connections to other community resources to support parents, students, elders, and all community members during this time. The team is available to provide guidance via chat, email, or phone in the language listed below. We look forward to supporting you!

Techconnect Manager

Abas Kabato

Abas, is the Manager of TechConnect Washington, a program within the Equity in Education Coalition helping bridge the digital divide in the pacific northwest.  Abas is a  technology enthusiast and coffee lover from Seattle, Washington. Abas is also a polyglot, speaking five languages: English, Afaan, Amharic, Sidamo, and Wolaytta.

Our Helpdesk Technicians


Hello! I am originally from Eritrea and I have lived in Seattle, Washington for almost 17 years. I love helping others and working in the helping field is something I’m very passionate about. I am excited to be working as a Community Helpdesk Technician to support you with any challenges you may encounter. Thank you! I speak English and Tigrinya (Eritrea)


I’m from Los Angeles, CA. My family and I moved to Washington in 2010 to find better jobs and opportunities. After high school, I worked retail but in 2017, I discovered the world of IT/AV. I’ve been passionate and eager to continue my exploration ever since – to gain knowledge and use it to move up to different opportunities. I’m humbled with all the blessings I’ve been given. For that, I am grateful. I speak English and Spanish.


I’m Jesus, a first-gen college graduate from the University of Washington. I was born in the Northern Marina Islands, and moved here to WA when I was 10. 

I spent most of my time and efforts in college towards bridging the technological gap and inequalities that we face in the mordern digital divide. 

Learning about information technology and the endless possibilities on how we can intergrate it in our everyday lives is what drives me to continue working in this field!

I speak Tagalog.

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